Question 1

Is the discovery visit fee separate from the implementation cost?

Accepted Answer

Yes. The discovery visit (฿3,000 per visit) is a standalone fee to review your workflows onsite and produce a recommendation. If you proceed with implementation, the discovery fee is not deducted from the project cost — but you get a full workflow map and system recommendation regardless of whether you continue.

Question 2

What does the implementation fee include?

Accepted Answer

Every implementation includes a workflow map, system specification, the built and tested automation, an admin dashboard with audit log, handover training, and 30 days of stabilization support after go-live. There are no hidden extras in the base project.

Question 3

Do I need to pay monthly for servers or hosting?

Accepted Answer

It depends on the system. Most workflows run on cloud services that have their own free or low-cost tiers. Where third-party costs apply (API usage, hosting), we document them upfront during scoping so there are no surprises. These costs are passed to you at actual cost, not marked up.

Question 4

What does the monthly retainer cover?

Accepted Answer

The retainer covers monitoring and incident alerts, fixes to existing logic, small adjustments within the scope already built, platform update compatibility, and a monthly review call. It does not include new workflows, new departments, major integrations, or large new features — those require a new project scope.

Question 5

Do I need to sign a long-term contract?

Accepted Answer

No. There is no lock-in contract. The monthly retainer can be cancelled anytime. You own all the documentation, system access, and credentials after the project is complete — there is no dependency on Vivavizion to keep the system running.

Question 6

Can I start with one workflow and expand later?

Accepted Answer

Yes — and that is exactly what we recommend. We identify your highest-impact pain point, build one focused automation, and let you see real results before deciding whether to expand. Most clients start with one workflow and add more once they see hours saved and errors eliminated.

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