Question 1

Is the consultation fee separate from implementation?

Accepted Answer

Yes. The consultation covers discovery and planning (understanding your process, defining scope, and recommending the best approach). If you proceed, we turn that into a clear implementation proposal. In some cases, we can credit part of the consultation toward the project.

Question 2

What exactly is included in the implementation fee?

Accepted Answer

Implementation is a one-time project fee for the agreed scope: workflow mapping, solution design, build/configuration, testing, documentation, team handover/training, and a stabilization period after go-live. Anything outside scope is quoted before we start.

Question 3

Do I need to pay monthly for server/hosting?

Accepted Answer

Usually, yes. Most workflows require infrastructure (hosting/server, database, monitoring, storage). This can be included in your retainer or billed separately depending on your volume, security needs, and integrations. We recommend the lowest stable setup for your case.

Question 4

What does the monthly retainer cover?

Accepted Answer

The retainer is for keeping your existing workflows reliable and improving them over time: monitoring, incident response, maintenance, small logic adjustments, integration upkeep, platform update testing, and a regular check-in. It's not for building entirely new workflows or major feature expansions.

Question 5

How are new workflows or big changes billed?

Accepted Answer

New workflows, major features, or scope expansions are treated as separate projects. We write a short spec, confirm a fixed price (or a clear hourly cap), and then build — no surprise invoices mid-project.

Question 6

Are AI tokens or third-party service fees included?

Accepted Answer

Not always. Usage-based costs (AI tokens, OCR/API calls, WhatsApp/SMS, email/SaaS tools) depend on your volume and tools. These are billed at cost or as a clearly listed add-on — and we confirm the model before launch.

Question 7

Do I need to sign a long-term contract?

Accepted Answer

No long-term lock-in. Retainers are typically month-to-month and can be canceled with notice. The implementation fee is a one-time project cost.

Question 8

Can we start small and expand later?

Accepted Answer

Yes — and it's what we recommend. Start with one high-impact workflow, prove ROI, then expand. Each expansion is scoped and priced separately so you stay in control.

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ค่าที่ปรึกษาแยกจากค่าติดตั้งหรือเปล่า?

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ต้องจ่ายค่าเซิร์ฟเวอร์/โฮสติ้งรายเดือนไหม?

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